General Terms and Conditions
- INTRODUCTORY PROVISIONS
1.1 These General Terms and Conditions (hereinafter referred to as “GTC”) apply to the provision of services by:
BERNUSS s. r. o.
Registered office: Nevädzová 6E, 821 01 Bratislava – Ružinov
Company ID: 46 442 880
Tax ID: 2023377851
VAT ID: SK2023377851
registered in the Commercial Register of the Bratislava III District Court, Section Sro, Insert No. 105387/B
(hereinafter referred to as the “Provider”).
1.2 These GTC govern the legal relationship between the Provider and an individual who books or uses the Provider’s services (hereinafter referred to as the “Client”).
1.3 By confirming a booking, registering in the booking system, or beginning to use the services, the Client confirms that they have read, understand, and agree to these GTC. These GTC form an integral part of the service agreement.
1.4 Services include, in particular, group and individual lagree, barre, rumble, and other movement activities and events provided by the Provider.
1.5 Services are provided primarily at the premises of rebar.studio (hereinafter referred to as the “Studio”) located in the OC TEHELKO building, Bajkalská 2J, 831 04 Bratislava, unless otherwise agreed.
1.6 These GTC are published and available on the Provider’s website.
- CONCLUSION OF CONTRACT AND BOOKINGS
2.1 A service agreement is formed upon confirmation of the Client’s booking by the Provider, typically through the booking system.
2.2 Service bookings are made primarily through the booking system. Each class has limited capacity and spots are allocated on a first-come, first-served basis.
2.3 The Provider reserves the right to decline or cancel a booking, particularly for operational, technical, safety, or organizational reasons.
2.4 Booking management, including creating, modifying, or canceling bookings by the Provider’s staff at the Client’s request, is provided exclusively as additional assistance beyond the scope of standard services. The Provider is not obligated to provide this assistance. Full responsibility for managing bookings in the booking system rests with the Client.
2.5 If the Client claims that a technical issue prevented them from creating, modifying, or canceling a booking in the booking system, they are required to immediately provide credible evidence in the form of a screen recording or screenshot showing the time, date, and nature of the problem. Without such evidence, the booking system is presumed to have been fully functional and the booking is subject to standard conditions under these GTC, particularly cancellation terms.
2.6 The booking system is provided by a third party – [insert booking system name]. The Provider is not liable for technical outages, errors, unavailability, or malfunction of the booking system. Since this is a third-party system, for the purposes of verification, complaints, or claims, it is essential that the Client has properly documented the technical issue with a screen recording or screenshot. Without such evidence, the Provider cannot file a complaint or claim with the booking system operator.
- SERVICE PRICING AND PAYMENT TERMS
3.1 The Client is required to pay for services in advance, using the method specified by the Provider.
3.2 Service prices are listed in the booking system or on the Provider’s website and are final.
3.3 Payment for services is typically made electronically via payment gateway, or by deducting a session from a package or credit.
3.4 The Provider reserves the right to change service prices. Price changes do not apply to services already purchased during their validity period.
- PACKAGES AND CREDITS
4.1 Packages and credits are tied to a specific Client and are non-transferable, unless the Provider determines otherwise.
4.2 Each package or credit has a specified validity period, which is stated at the time of purchase.
4.3 After the validity period expires, unused sessions are forfeited without entitlement to compensation.
4.4 Packages and credits are non-refundable.
- CANCELLATION POLICY
5.1 The Client is entitled to cancel or reschedule a booking no later than 24 hours before the start of the class, exclusively through the booking system.
5.2 If a booking is canceled after this deadline, or in the event of non-attendance without cancellation (“no-show”), the Provider is entitled to charge a cancellation fee of 100% of the service price, or deduct a session from the package or credit.
5.3 If a class is canceled by the Provider, the Client will be offered appropriate compensation.
5.4 If a class is fully booked, the Client may join the waitlist. If a spot becomes available, the Client is notified through the booking system and has 30 minutes to confirm the booking. If the spot vacated by a Client who canceled after the deadline specified in point 5.1 is filled by a waitlisted Client, the cancellation fee under point 5.2 will not be charged.
- ARRIVAL FOR CLASS
6.1 The Client is required to arrive at the Studio no later than 5 minutes before the start of the class.
6.2 A Client who arrives more than 5 minutes after the start of the class may not be admitted for safety and organizational reasons. In such cases, there is no entitlement to a refund of the price or session.
- HEALTH STATUS AND SAFETY
7.1 The Client declares that their health status allows them to participate in the physical activities provided by the Provider.
7.2 The Client is required to inform the Provider or instructor of any health limitations, injuries, or pregnancy.
7.3 The Client is required to follow the instructor’s instructions. The Provider is not liable for harm caused by failure to follow instructions or overestimation of the Client’s physical abilities.
- LIABILITY AND PERSONAL BELONGINGS
8.1 The Provider is not liable for loss or damage to the Client’s personal belongings, unless the damage was caused by the Provider’s fault.
8.2 The Client is liable for damage caused to the Provider or third parties by breach of these GTC or the instructor’s instructions.
- STUDIO CONDUCT RULES
9.1 Entry to the exercise areas is permitted only in appropriate athletic wear and non-slip socks.
9.2 Use of mobile phones during class is not permitted.
9.3 Photography or recording is permitted only with the Provider’s consent and without capturing other clients.
9.4 Children and pets are not permitted in the Studio without supervision.
9.5 Right to refuse entry and terminate service provision. The Provider reserves the right to refuse entry to the Studio, deny participation in a class, or unilaterally terminate service provision to the Client at any time, particularly if the Client:
- violates these GTC or staff instructions,
- behaves inappropriately, disruptively, aggressively, or unreasonably toward staff or other Clients,
- repeatedly violates cancellation terms, booking rules, or operating regulations,
- is unable or unwilling to use the Studio’s booking system in a manner consistent with its purpose and rules,
- disrupts the smooth operation of the Studio or the comfort of other clients through their behavior,
- damages the Provider’s reputation.
In such cases, the Provider is entitled to cancel the Client’s existing bookings, prevent further bookings in the booking system, and deny further access to the Studio premises. The Client is not entitled to a refund for unused services, packages, or credits in such cases.
- COMPLAINTS AND ALTERNATIVE DISPUTE RESOLUTION
10.1 The Client is entitled to submit a complaint or suggestion in writing, via email to the Provider’s contact address. The Provider will process the complaint within 30 days.
10.2 If the Client is a consumer and is not satisfied with the handling of the complaint, they may submit a proposal for alternative dispute resolution under Act No. 391/2015 Coll. The ADR entity is the Slovak Trade Inspection or another authorized entity.
- FINAL PROVISIONS
11.1 These GTC are governed by the laws of the Slovak Republic.
11.2 The Provider reserves the right to amend these GTC. The new version takes effect on the date of its publication.
11.3 These GTC enter into force and effect on [insert date].